Terms & Conditions

This document (hereinafter referred to as the “Terms and Conditions”) sets forth the terms for using this service. www.vzloa.com Terms of Purchase for this website and the products contained herein. Our Privacy Policy and Cookie Policy also form part of these Terms and Conditions. By accessing, browsing, and using this website and its services, you expressly accept these Terms and Conditions and the supporting documentation contained therein. We recommend that you carefully read these Terms and Conditions. If you do not agree to their contents, please do not use this website. If you have any questions about the Terms and Conditions, Privacy Policy, or Cookie Policy, please contact us through any of the following methods.

1. Terms of Use

By accessing and browsing this website, you expressly agree to abide by the following terms:

• You shall not place false or fraudulent orders, or intentionally provide false or inaccurate information, or impersonate a third party to register or place orders.

• You shall not take any actions aimed at temporarily or permanently impairing, freezing, disrupting, disabling, or overloading the website’s operational capabilities, tools, content, and/or infrastructure to prevent its normal use.

• The content and information on this website must not be used for any illegal purpose or effect expressly prohibited in these Terms of Use, or for any conduct that harms the rights and interests of Vzloa, its users, and/or third parties.

• Please review these Terms and Conditions or any other applicable terms periodically for revision as needed. Installing hyperlinks for commercial purposes on websites unrelated to Vzloa and allowing them to access this website without the owner's prior consent is strictly prohibited.

Under no circumstances should the presence of hyperlinks on external websites be construed as implying a commercial or business relationship with the owner of the website that displays the hyperlink, nor should it be construed as an endorsement by Vzloa of its content or services.

Users shall be liable for any loss or damage caused to Vzloa or any third party by their breach of these Terms of Use or any legal provisions relating to access to and/or use of this website.

2. Orders

To place an order, follow the online purchase process and then click or tap "Authorize Payment". If Vzloa agrees to supply you, you will receive an email confirming that your order has been processed (Order Confirmation).

We will notify you via email (shipping confirmation) after the product is shipped. The product purchase contract only becomes effective after we send you the shipping confirmation.

While we will make every effort to process all orders, in exceptional circumstances, we reserve the right to refuse to process an order at any time at our sole discretion, even after order confirmation has been issued. If your purchase request is refused after payment has been credited to your account, you will receive a full refund.

Placing an order indicates that you declare all information and personal data submitted is true and accurate, authorize us to collect the price of the ordered goods from your provided credit or debit card, and confirm that your relevant bank account has sufficient funds to pay for the order.

3. Price

Except for obvious errors, product prices will always be as shown on the website. Prices may change at any time, but except in the above circumstances, we will not change the price of orders for which shipping confirmation has been issued.

4. Shipping

Our products are all handmade, therefore it takes 1-2 business days to prepare your order. Delivery time depends on your country. You will receive an email with a tracking number after the package is shipped.

Orders placed after 10:00 AM will be processed on the next business day. Holidays are not counted as delivery days; orders placed on holidays will be counted on the next business day. Actual delivery dates may be affected by weather or other external factors causing shipping delays and peak season conditions. Please check the tracking information you receive via email for the most accurate delivery date.

The total cost for each shipment will be automatically calculated and detailed upon purchase confirmation.

5. Right of Withdrawal

Product exchange and return requests must be submitted within 30 calendar days of product delivery.

Exchanges are processed through our customer service channels.

In these cases, Vzloa will not cover the customer's return shipping costs.

For a full refund, please email drift@vzloa.com to submit your request. We will refund the purchase price upon receiving the returned goods. However, shipping costs will not be refunded.

Items requested for exchange or return must be in perfect condition, i.e., unused, unwashed, with all original labels intact, and in their original packaging.

If all the above conditions are not met, Vzloa reserves the right to refuse returns. In this case, we will notify you by email that your order does not meet the return conditions.

6. Product Availability

All orders are subject to product stock availability. If product availability is unavailable, we will refund your payment.

7. Warranty

If you are a consumer, we guarantee that all products sold through this website comply with the legal terms and conditions for their respective categories. Therefore, we are responsible for any defects in materials or manufacturing that may occur within three years of product delivery.

A product is considered to be in accordance with the contract if it conforms to the description on the website, possesses its listed attributes, is suitable for its usual purpose as a similar product, and exhibits the usual quality and performance of a similar product. If the product does not conform to the contract, you must immediately notify us through our contact information, providing product details and a description of the loss suffered.

Products returned due to defects in materials or manufacturing will be fully refunded after Vzloa verifies the customer's claim. The refund will be processed through the original payment method.

8. Product Warranty and Returns

Products purchased from this catalog are covered by a three-year statutory warranty. Buyers have 30 calendar days from the date of delivery to exercise their right to return the product. When returning an item, the consumer must retain the payment receipt, provide the order number, and ensure the returned item is undamaged and includes all delivered items and documents, including the original packaging.

If the size of the item you selected is unsuitable, you can exchange it for another size free of charge within 30 calendar days of receipt. As our products are all handcrafted, there may be slight differences between the exchanged item and the original selection.

9. Liability and Disclaimer

Unless otherwise expressly stated in these Terms and Conditions, our liability for products purchased through this website shall be strictly limited to the purchase price of the product.

However, unless otherwise provided by law, we shall not be liable for any of the following losses, regardless of their cause:

• Loss of revenue or sales;

• Loss of business;

• Loss of profits or contracts;

• Loss of planned savings;

• Loss of data;

• Loss of administrative or office time.

Due to the open nature of the website and the potential for errors during the storage and transmission of digital information, we cannot guarantee the accuracy or security of information transmitted or obtained through the website unless otherwise expressly stated herein.

10. Intellectual Property

All content published on this website—particularly designs, graphics, logos, icons, trademarks, text, and graphics—as well as any other marks that may be used for industrial and commercial purposes, are protected by the intellectual property rights of Vzloa or third parties who have consented to the display of such content on this website. Under no circumstances shall it be construed that a user has obtained any license to use the foregoing rights, or that the data controller has waived, assigned, or transferred, in whole or in part, any of the foregoing rights, or may do so in the future. The manipulation, modification, reproduction, distribution, or public dissemination of the foregoing rights is strictly prohibited without the prior express written consent of Vzloa or its respective owners.

11. Written Notice

Subject to applicable law, certain information or notices we send to you must be in writing. By accessing and using this website, you expressly agree that most of our notices will be sent electronically. We will contact you via email: drift@vzloa.com, or provide you with information by posting notices on this website. With respect to these contracts, you hereby agree to use digital communications and acknowledge that all contracts, notices, information and other notifications we provide to you electronically constitute written documents and are fully compliant with legal requirements.

This situation does not affect your legal rights.

12. Viruses, Hacking, and Other Computer Attacks

Intentional misuse of this website, such as installing viruses (Trojans, worms, logic bombs, or any other technically harmful or destructive programs), is strictly prohibited. You are hereby warned that you must not attempt to access this website, the server hosting this website, or any other server, computer, or database associated with this website without authorization. In particular, you expressly agree not to attack this website through denial-of-service (DoS) attacks or distributed denial-of-service (DDoS) attacks.

Violation of these Terms may constitute a violation of applicable laws and will be reported to the competent authorities. Furthermore, if you violate any provision of these Terms, you will be immediately barred from accessing this website.

The website owner assumes no responsibility for any impact on your computer, IT equipment, data, or materials caused by your use of this website or downloading content from this website or any other website to which you are redirected.

13. Assignment of Rights and Obligations

This Agreement is binding on both parties and their respective successors, assigns, and transferees. Without Vzloa prior written consent, you may not assign, delegate, or otherwise create any warranty against this Agreement or any related rights or obligations obtained under this Agreement.

During the term of this Agreement, Vzloa may at any time assign, delegate, subcontract, or otherwise create any encumbrances on this Agreement or any rights or obligations obtained under this Agreement. It should be noted that such assignment, delegation, or other encumbrance shall not affect your rights as a consumer under the law, nor shall it exempt Vzloa from its obligations to perform any express or implied warranties it may provide to you.

14. Events Beyond Our Control

We shall not be liable for any failure or delay in performing our contractual obligations due to events beyond our reasonable control (force majeure). Force majeure shall be understood as acts, events, negligence, or accidents beyond our reasonable control, including but not limited to the following:

• Strikes, work stoppages, and other labor disputes.

• Civil unrest, riots, invasion, threats or attacks of terrorism, war (whether declared or not), and threats or preparations for war.

• Fire, explosion, storm, flood, earthquake, landslide, epidemic, or any other type of natural disaster.

• Lack of trains, ships, airplanes, cars, or other public or private transportation.

• Lack of public or private telecommunications systems.

• Any decree, regulation, rule, or restriction issued by a government or competent public authority.

During the occurrence of a force majeure event, the performance of contractual rights and obligations shall be suspended. In this case, the user agrees to extend the delivery period for the same duration as the force majeure event to allow Vzloa to perform its obligations. We will use all reasonable efforts to terminate the force majeure event or seek other solutions that enable us to perform our obligations in the event of a force majeure event.

15. Waiver

The company's failure to perform any provision of this contract or to require the user to strictly perform any provision of this contract shall in no way be construed as a waiver of such provision, nor shall it affect the validity of this contract or any part thereof, or affect the company's subsequent right to perform all such provisions in accordance with the terms and conditions of this contract.

Our waiver of any specific right or remedy shall not constitute a waiver of any other right or remedy under any other agreement or these Terms and Conditions. Unless expressly declared as a waiver, duly signed and certified, and notified to you in writing, our waiver of any right or remedy under these Terms and Conditions or this Agreement shall not be legally binding.

16. Severability

If one or more provisions of this Agreement or these Terms and Conditions are held to be invalid, illegal, or unenforceable, such provision shall be declared invalid, but such invalidity, illegality, or unenforceability shall not affect any other provisions of this Agreement.

17. Restricted Countries/Regions

Due to international regulations and compliance requirements, we do not accept orders or process payments from the following countries/regions: Democratic People's Republic of Korea (DPRK), Democratic Republic of Congo, Iran, Libya, Republic of Cuba, Russia, Somalia, South Sudan, Sudan, Syria, Ukraine, and Yemen. Any orders from these countries/regions will be automatically cancelled, and payments (if any) will be refunded in accordance with our refund policy.

18. Entire Agreement

These Terms and Conditions, and any documents expressly mentioned herein, constitute the entire agreement between the User and Vzloa regarding the subject matter, and supersede any prior oral or written agreements, contracts, or undertakings between the parties.

19. Right to Modify These Terms and Conditions

We reserve the right to modify these Terms and Conditions. Modified Terms and Conditions will not be retroactive. If you do not agree to any modifications we make, we recommend that you stop using this website.

20. Applicable Law and Jurisdiction

Use of this website and all purchase contracts for products advertised through this website shall be governed by the laws of Hong Kong. These Terms and Conditions and contracts are governed by the laws of Hong Kong, and the parties expressly agree that any dispute arising out of or in connection with this Agreement shall be submitted to the non-exclusive jurisdiction of the courts of Hong Kong.

21. Contact Information

For questions regarding the Terms of Service, please email drift@vzloa.com.

Last Updated: April 17, 2026