FAQS
To help you better understand our products and services, we have compiled the following frequently asked questions:
Orders & Shipping
Q: How long does it take to ship?
A: Orders are usually shipped within 1–3 business days, but may take longer during peak periods.
Q: How long does it take to receive the goods?
A: Delivery is expected to take 7–15 business days.
Q: Do you offer free shipping?
A: Yes, we offer free shipping worldwide with no minimum purchase requirement.
Q: How can I track my order?
A: You will receive a tracking number via email after your order is shipped, which you can use to track your delivery status in real time.
Product Related
Q: Will the jewelry fade or cause allergies?
A: We use high-quality materials (such as alloys, electroplating, and some 925 silver), and most people experience no discomfort when wearing them. However, due to individual differences, those with sensitive skin are advised to choose hypoallergenic materials.
Q: How should I care for the jewelry?
A: We recommend avoiding contact with water, perfume, sweat, etc.; when not wearing the jewelry, please store it in an airtight container to extend its lifespan.
Q: Is it the same as the picture? A: We strive to accurately reproduce the colors of the actual product, but slight color differences may occur due to different display devices.
Returns and Exchanges
Q: Can I return or exchange an item?
A: We support returns and exchanges within 30 days of receipt (subject to meeting the return/exchange conditions).
Q: Can I return or exchange earrings?
A: For hygiene reasons, earrings are not eligible for return or exchange unless there is a quality issue.
Q: How long does it take for a refund to arrive?
A: After approval, the refund will be returned to the original payment method within 3-7 business days.
Payment Related
Q: What payment methods do you support?
A: We support major credit cards (Visa, Mastercard) as payment methods.
Q: Is payment secure?
A: Yes, we use secure encryption technology to protect your payment information.
Other Questions
Q: Do I need to pay customs duties?
A: Some countries may incur customs duties; please refer to local customs policies for details. These fees are borne by the customer.
Q: Can I cancel or modify my order?
A: Once an order is placed, it cannot be modified or cancelled. For any changes, please contact customer service as soon as possible.
If you have any further questions, please feel free to email us at drift@vzloa.com. We will assist you as quickly as possible.