FAQS

1. What beauty products do you sell?

We offer a wide variety of makeup products and tools, including foundation, loose powder, blush, eyeshadow, mascara, eyeliner, lipstick, lip gloss, makeup brushes, eyelash curlers, etc., to meet both everyday and professional makeup needs.

2. How do I choose the right foundation for myself?

We recommend choosing based on your skin type, skin tone, and desired makeup effect.

Dry skin: Choose a moisturizing foundation.

Oily skin: We recommend choosing an oil-controlling, long-lasting foundation.

Combination skin: Choose a balanced formula based on your desired makeup effect.

We suggest choosing a shade close to your neck skin tone for a more natural finish.

3. Do I need to use loose powder and foundation together?

Foundation is used to even out skin tone and create a base, while loose powder is mainly used for setting makeup, controlling oil, and extending makeup longevity. Using both together provides a more natural and long-lasting makeup effect, but they can also be used separately depending on individual needs.

4. How often should makeup brushes be cleaned?

It is recommended to clean them regularly based on usage frequency:

Foundation brush: Clean once a week.

Powder brush, blush brush: Clean once every 1-2 weeks.

Eyeshadow brush: It is recommended to clean once a week or more frequently.

Keeping makeup tools clean helps improve makeup application and extends their lifespan.

5. Will an eyelash curler damage my eyelashes?

Generally, it will not damage eyelashes when used correctly. It is recommended to use an eyelash curler before applying mascara and avoid excessive force or prolonged clamping of eyelashes to reduce pulling.

6. Is the product suitable for all skin types?

Most products are suitable for multiple skin types, but due to differences in individual skin types and usage habits, actual results may vary. When using a new product for the first time, it is recommended to perform a patch test first. If any discomfort occurs, please discontinue use immediately.

7. Is the product genuine?

Yes, all our products come from legitimate supply channels and undergo rigorous quality checks to ensure reliable quality and give you peace of mind when purchasing.

8. How long does it take to ship after placing an order?

Orders are usually processed and shipped within 1-3 business days after successful payment. During holidays or promotional periods, order processing time may be extended.

9. Do you offer tracking?

Yes. After your order is shipped, we will send you the tracking number and tracking information via email so you can easily monitor your package's status.

10. Can I apply for a return or refund?

Yes. Items that meet the return policy can be returned or refunded within the specified period.

For hygiene and product safety reasons, opened or used makeup products (excluding quality issues) are generally not eligible for return.

11. What should I do if I receive damaged or incorrect goods?

If you receive damaged, missing, or incorrect goods, please contact us within 48 hours of receiving the package, providing your order number and photos of the goods. We will assist you with reshipment, exchange, or refund as soon as possible.

12. How to store the product?

Please store the product in a cool, dry, and dark place, avoiding high temperatures, direct sunlight, and humid environments. After use, please tighten the cap promptly to maintain product quality.

13. How to contact customer service?

If you have any questions regarding products, orders, logistics, or after-sales service, please feel free to contact us.

Email: drift@vzloa.com

Our customer service team will reply to your inquiry within 1-2 business days.