Delivery Information
Thank you for choosing our beauty products. We are committed to providing every customer with safe, efficient, and reliable delivery services. Please read the following shipping policy for order processing, shipping methods, and logistics information.
1. Order Processing Time
All orders will be processed after successful payment.
Under normal circumstances, orders will be processed and shipped within 1-3 business days (excluding weekends and public holidays).
During promotional events, holidays, or peak order periods, order processing time may be extended by 1-2 business days. Thank you for your understanding and support.
2. Shipping Methods
We will arrange appropriate logistics service providers according to different countries and regions, including:
United States Postal Service (USPS) / UPS / FedEx (within the United States)
DHL Express / Aramex (international express)
EMS / ePacket (international standard shipping)
3. Free Standard Shipping
We offer free standard shipping for all orders.
Estimated delivery time is 7-15 business days, depending on the recipient country/region and local logistics conditions.
We will select a suitable logistics carrier based on your order's destination to ensure your package is delivered safely and on time.
4. Delivery Area
We support international delivery to multiple countries and regions.
If delivery to your location is temporarily unavailable due to local laws and regulations, logistical restrictions, or other special reasons, we will contact you promptly and assist in arranging order cancellation or a refund.
5. Shipping Costs
All orders enjoy free standard shipping.
If customs duties, import taxes, or other clearance fees are incurred in the destination country, they will be handled in accordance with local laws and regulations and borne by the responsible party.
6. Order Tracking
After your order is shipped, you will receive a shipping confirmation email containing the tracking number.
You can check your package's shipping status at any time using the tracking information in the email. Some tracking information updates may take 24-72 hours; please be patient.
7. Shipping Address
Please carefully confirm the recipient's name, contact number, and shipping address are accurate when placing your order.
The customer may be responsible for any delivery failures, delays, or returns due to the following reasons, and the associated costs of redelivery may be borne by the customer:
• Incorrect or incomplete delivery address.
• Incorrect contact number.
• Recipient cannot be contacted or refuses to accept the package.
• Delivery cannot be completed due to local customs, policies, or other uncontrollable factors.
• Package delays
While we strive to ensure timely delivery, the following situations may cause logistics delays:
• Extreme weather.
• Adjustments to international flights or logistics transportation.
• Customs inspection and clearance delays.
• High traffic volume during holidays.
• Natural disasters or other force majeure events.
If your order has not been delivered by the estimated delivery time, please contact us promptly. We will assist in checking the logistics status and following up on the process.
8. Package Receipt
Upon receiving the package, please promptly check the outer packaging and the goods for damage.
If you find any damaged goods, missing quantities, or incorrect items received, please contact us within 48 hours of receiving your package and provide the following information:
• Order number
• Product photo
• Outer packaging photo
• Description of the problem
After verification, we will arrange for a replacement, exchange, or refund as soon as possible.
9. Lost Package
If the logistics information shows that the package has not been updated for a long time or has been confirmed lost, please contact us immediately.
After investigation and confirmation by the logistics carrier, we will arrange for a replacement or refund based on the actual situation.
10. Contact Us
If you have any questions about our shipping policy or order delivery, please feel free to contact us.
Email: drift@vzloa.com
Customer service hours: Monday to Friday (excluding public holidays). We will reply to your inquiry within 1-2 business days.