Returns and Refunds
Thank you for choosing our beauty products. We hope you are satisfied with every purchase. If you need to return or request a refund for any reason, please read the following policy.
1. Return Period
You may apply for a return or refund within 30 days of receiving the product.
Return requests after 30 days will not be accepted.
2. Return Conditions
To ensure smooth return processing, returned items must meet the following conditions:
• The product is in new, unused condition.
• The product packaging, labels, and accessories are complete and undamaged.
• The product can be returned if it is unopened and does not affect resale.
• You can apply for a return, exchange, or refund if the return is due to product quality issues, shipping damage, or receiving the wrong product.
3. Returns are not supported in the following situations
To protect product hygiene and consumer rights, returns are generally not supported in the following situations:
• Opened, used, or makeup products that affect resale.
• Dissatisfaction due to personal skin tone, makeup preference, or usage habits.
• Problems caused by human error, misuse, or improper storage.
• Missing product packaging, labels, or accessories.
• Return requests exceeding the stipulated return period.
4. Return Process
• Contact customer service to submit a return request, providing your order number and reason for return.
• After approval, we will provide return instructions.
• Please pack the goods properly as required and send them to the designated return address.
• After receiving and inspecting the returned goods, we will process the refund within 5-7 business days.
Return Address:
Do not return goods without authorization, as this may result in the return request being unprocessable.
5. Refund Instructions
After the refund is approved, we will process the refund using your original payment method.
Refund processing time is typically 5-10 business days, depending on the processing speed of the bank or payment institution.
If the return is due to product quality issues, shipping damage, or incorrect item delivery, we will refund the relevant fees that meet the eligibility criteria.
6. Exchange Policy
If you receive damaged, incorrect, or defective goods, we will arrange a free exchange after verification.
If you wish to exchange for a different color or item for personal reasons, we recommend applying for a return first (if it meets the return conditions), and then reordering the desired item.
7. Damaged Goods or Incorrect Orders
Please check the goods promptly upon receiving your package.
If you find any of the following, please contact us within 48 hours of receiving the goods:
• Damaged goods during shipping.
• Received the wrong goods.
• The goods have obvious quality problems.
• Items are missing in quantity.
Please provide the following information:
• Order number.
• Photos of the goods and outer packaging.
• Description of the problem.
We will arrange a replacement, exchange, or refund for you as soon as possible after verification.
8. Contact Us
If you have any questions about our return and refund policy, please feel free to contact us.
Email: drift@vzloa.com
Customer service hours: Monday to Friday (excluding public holidays). We will reply to your inquiry within 1-2 business days.